Role Overview

We are seeking a dynamic and organized Sales Administrator to join our team and provide essential support to our Sales Manager and Sales Team. The Sales Administrator will play a crucial role in streamlining sales processes, managing administrative tasks, and fostering positive customer relationships.

Status: Full-Time, Non-exempt

Key Responsibilities

Administrative Support

• Assist the Sales Manager and Sales Team with day-to-day administrative tasks, including but not limited to scheduling appointments, managing calendars, and preparing sales documents and presentations.

• Maintain accurate and up-to-date records of sales activities, customer interactions, and relevant documentation.

• Coordinate logistics for sales meetings, presentations, and events, ensuring everything runs smoothly and efficiently.

Customer Relationship Management

• Serve as a point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service.

• Follow up with customers to gather feedback, address concerns, and ensure satisfaction with our products and services.

• Assist in maintaining customer databases and CRM systems, ensuring all information is accurate and current. Experience with Salesforce CRM is preferred.

Sales Support

• Provide support to the Sales Team in preparing sales proposals, quotes, and contracts.

• Assist in the preparation of sales reports, forecasts, and analyses to track performance and identify areas for improvement.

• Collaborate with the Marketing Team to develop sales collateral and promotional materials as needed.

Team Collaboration

• Foster a collaborative and positive work environment by effectively communicating with team members and providing support as needed.

• Coordinate with other departments such as Operations and Customer Service to ensure seamless execution of sales processes and customer satisfaction.

• Contribute ideas and suggestions for improving sales strategies, processes, and overall team performance.

Qualifications

• Previous experience in a sales support or administrative role, preferably in the security or technology industry.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software. Experience with Salesforce CRM is highly preferred.

• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.

• Strong communication and interpersonal skills, with a customer-centric approach.

• Detail-oriented with a high level of accuracy in data entry and record-keeping.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Flexibility and adaptability to changing priorities and deadlines.